What is the difference between a USB phone and a soft phone?
A soft phone is the software application that runs on a PC or Mac allowing you to make VoIP calls (e.g. Skype). A USB phone is a piece of hardware (e.g. the DualPhone) that allows you to make the internet call

Can I receive calls from a landline to my USB phone/Skype?
Yes you can. If you have a SkypeIn number then people can call this number and it will connect to wherever you are signed into. If you’re busy or not there then it will go to voicemail.

What if someone tries to call my VoIP number when my computer is off?
It depends on which service you are using. Skype is capable of both call forwarding and voicemail, so people can either leave you a message or your calls can be forwarded to another Skype name or another phone number.

How can I tell if the products I want are compatible with an Apple Mac?
ALL products display which operating system the phone is compatible with.

I am having trouble ordering - what’s wrong?
Sorry you’re experiencing problems – why not Skype us or call us on 08707 60 26 31 and we’ll do our best to help you.

The keypad on my USB phone does not work with my VoIP software?
You may not have the correct USB phone driver installed; please refer to the CD that came with your phone or contact us via email.

I’ve connected my USB Phone up but the other person can’t hear me?
You may need to alter your Skype or operating system settings so that the sound levels and balance are correct on your machine.